}} Refund Policy | Spyra EU
Free shipping within the EU

CANCELLATION POLICY AND CANCELLATION NOTICE

 

Consumers have a right of revocation in accordance with the following stipulation, whereby consumers are any natural person who concludes a legal transaction for purposes that can largely not be attributed to their commercial or independent professional activity (see § 13 BGB):

 

1. Cancellation Policy 

Right of withdrawal

You have the right to revoke this contract within 14 days without specifying any reasons. The revocation period is 14 days with effect from the day, on which you or a third party nominated by you, which is not the carrier, had taken possession of the products.

 

In order to exercise your right of withdrawal, you must inform us (Spyra GmbH, Tengstrasse 34, 80796 Munich, Tel .: +49 89 68979558, email: hello@spyra.com) by means of a clear statement (e.g. a letter sent via post or e-mail) of your decision to revoke this contract.

To do this, you can download the sample form at the bottom of this page under section 2. The use of the sample form, however, is not mandatory and you are free to exercise your right of withdrawal through other means of clear declaration.

 

To meet the cancellation deadline, it is sufficient for you to send the notice regarding your exercise of the right of cancellation before the cancellation period expires.

 

Consequences of withdrawal

If you withdraw from this contract, we shall repay all payments we have received from you, including delivery costs (with the exception of the additional costs that might result from the fact that you chose a different type of delivery than the cheapest standard delivery offered by us) immediately and at the latest within fourteen days from the day on which we have received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, depending on whichever is earlier.  You must return or transfer the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is m


2. Sample cancellation form

[Download PDF]